Complaints and returns

1.      The Seller informs that they bear no liability toward Purchasers who are not Consumers or Entrepreneur-Consumers for Product defects under the statutory warranty (rękojmia) as provided in the Civil Code, in particular Articles 556 and 556¹–576, as the Seller’s liability under the statutory warranty is excluded pursuant to Article 558 §1 of the Civil Code.

2.      The Seller is liable to Consumers and Entrepreneur-Consumers for any lack of conformity of the Product with the Sales Agreement in accordance with the provisions of the Consumer Rights Act – Chapter 5B, in particular Articles 43a–43g. The Seller is responsible for any non-conformity that existed at the time of delivery of the Product and which becomes apparent within two years from that moment.

3.      If a lack of conformity of the Product with the Sales Agreement is found, the Consumer or Entrepreneur-Consumer may file a complaint under statutory warranty by sending it via email to: [email protected], or in writing to: FHU Kamila Górecka, ul. Kościelna 3, 87-213 Ryńsk, Poland.

4.      To facilitate and expedite the complaint handling process, the Purchaser is kindly asked to include the following information: full name, Order number, email address, and a detailed description of the Product’s non-conformity along with the requested resolution under warranty (e.g., replacement, price reduction, or withdrawal from the Sales Agreement in the case of a significant defect).

5.    Complaints shall be processed within 14 days of their proper submission, in accordance with applicable legal provisions. The Seller shall inform the Purchaser of the outcome of the complaint exclusively via email sent to the address provided by the Purchaser.

6.      The Seller declares that they agree to participate in consumer dispute resolution proceedings under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws 2016, item 1823).If the complaint is not accepted by the Seller, the Consumer may make use of alternative dispute resolution methods and submit the matter to: The Provincial Inspectorate of Trade Inspection in Warsaw (ul. Henryka Sienkiewicza 3, 00-015 Warsaw, Poland), email: [email protected], website: https://wiih.org.pl Detailed procedures and contact information are also available on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/inspekcja-handlowa Alternative dispute resolution is free of charge after the complaint procedure has ended. For the avoidance of doubt, the Seller clarifies that the rights described in this section do not apply to Purchasers who are Entrepreneur-Consumers.

7.      The Seller does not accept return shipments sent cash on delivery. Inpost parcel locker for returns and complaints: RNK01BAPP