Terms & condition

The User has the right, prior to placing an Order, to negotiate the terms of the Sales Agreement with the Seller. In the event that the User resigns from the possibility of concluding the Sales Agreement through individual negotiations, these Terms and Conditions, along with the generally applicable provisions of Polish law, shall apply.

CHAPTER I – GENERAL INFORMATION

  1. The terms used in these Terms and Conditions shall mean:

a. Seller – Ms. Kamila Górecka, conducting business activity under the name FHU Kamila Górecka, with its registered office at ul. Kościelna 3, 87-213 Ryńsk, registered in the Central Registration and Information on Business of the Republic of Poland maintained by the Ministry of Development and Technology, Tax ID (NIP): 8781811096, National Business Registry Number (REGON): 541081011, email: [email protected], contact telephone: +48 537 352 269, available on business days from Monday to Friday between 10:00 AM – 6:00 PM and on Saturdays from 10:00 AM – 4:00 PM (the User bears the cost of the call in accordance with the tariff of their telecommunications provider);

b. Online Store – a set of webpages at the URL address: https://zatopiona-flora.pl, operated in Polish by the Seller, enabling the conclusion of Sales Agreements;

c. Purchaser – a natural person of legal age with full legal capacity (including the Entrepreneur-Consumer), a legal person, or an organizational unit without legal personality to which legal capacity is granted under special provisions, placing an Order within the Online Store;

d. User – any person using the Online Store;

e. Product or Products – handmade jewelry crafted from stainless steel, containing real dried flowers embedded in epoxy resin, with the addition of natural stones, as well as other products offered by the Seller in the Online Store for retail sale;

f. Product Page – a specific subpage of the Online Store that presents detailed information about a Product;

g. Price – the gross price of the Product listed next to the Product information;

h. Order – a declaration of intent by the Purchaser, submitted via the Online Store, indicating the Product(s) to be fulfilled by the Seller in accordance with these Terms and Conditions;

i. Business Days – days from Monday to Friday excluding public holidays;

j. Sales Agreement – a contract for the sale of Products within the meaning of the Civil Code, concluded between the Seller and the Purchaser through the use of the Online Store, i.e., by means of distance communication;

k. Account – a tool available within the Online Store system that, after entering an email address (Login) and Password, allows the Purchaser to track order fulfillment stages, view order history, edit contact details, and change the Password;

l. Login – the email address provided by the User during registration in the Online Store, required together with the Password to set up an Account;

m. Password – a string of characters, including letters and digits, chosen by the User during Account registration, used to secure access to the Account;

n. Consumer – a natural person performing a legal act with the Seller that is not directly related to their business or professional activity, as defined in Article 22(1) of the Civil Code;

o. Entrepreneur-Consumer – a sole trader who enters into a Sales Agreement directly related to their business or professional activity, but which does not have a professional character for them, especially based on their business classification listed in the CEIDG register, as defined in Article 7aa of the Consumer Rights Act;

p. Civil Code – the Act of 24 April 1964 – Civil Code (consolidated text: Journal of Laws of 2024, item 1061, as amended);

q. Consumer Rights Act – the Act of 30 May 2014 on consumer rights (consolidated text: Journal of Laws of 2024, item 1796);

r. Act on the Provision of Electronic Services – the Act of 18 July 2002 on the provision of services by electronic means (consolidated text: Journal of Laws of 2024, item 1513);

s. Code of Good Practice – a set of behavioral norms, especially ethical and professional standards, as referred to in Article 2 point 5 of the Act on Counteracting Unfair Market Practices of 23 August 2007 (consolidated text: Journal of Laws of 2023, item 845, as amended);

t. Terms and Conditions – these regulations governing the Online Store.

CHAPTER II – GENERAL PROVISIONS

  1. The placement and fulfillment of Orders for Products offered in the Online Store shall be governed by these Terms and Conditions and by generally applicable legal provisions. These Terms and Conditions constitute the regulations referred to in Article 8 of the Act on the Provision of Electronic Services.

  2. The number of Products offered as part of promotions or sales may be limited by the Seller, e.g., by time or quantity. Any such limitations shall be indicated by the Seller within the promotion or sale details. Orders for promotional Products shall be processed on a first-come, first-served basis. Promotions offered in the Online Store are not cumulative, unless the rules of a given promotion state otherwise.

  3. The information provided on the Online Store website (particularly regarding Prices) does not constitute an offer within the meaning of Article 66 of the Civil Code but shall be considered as an invitation to submit offers to the Seller as specified in Article 71 of the Civil Code.

  4. All Prices displayed on the Online Store website are expressed in Polish zlotys (PLN) and are gross prices (inclusive of VAT).

  5. The Products received by the Purchaser may slightly differ in appearance from those presented in photos on the Product Page due to the unique nature of each flower or stone used.

  6. The use of the Online Store for the transmission of unsolicited commercial information (so-called spam) as defined in the Act on the Provision of Electronic Services is prohibited. It is also forbidden to use the Online Store in a manner contrary to the law, good customs, or in a way that infringes the personal rights of third parties or the legitimate interests of the Seller.

  7. In order to use the Online Store, the User must independently obtain access to a computer or other end device with internet access and an active email account. The Online Store is accessible to Users with the following equipment:
    a. a PC or other device with internet access;
    b. internet access;
    c. a web browser, e.g., Firefox, Opera, Internet Explorer, Google Chrome, or another;
    d. an active email account;
    e. enabled support for essential (necessary) cookies.

  8. Direct contact with the Seller is possible via email, telephone, or through the contact form available in the “Contact Us” tab. All contact details of the Seller are provided in these Terms and Conditions and on the Online Store website. The Seller does not charge any fees for communication through the above-mentioned remote communication methods.

  9. The Seller declares that no Code of Good Practice is applied.

CHAPTER III – ELECTRONICALLY SUPPLIED SERVICES

  1. The electronic services provided by the Seller under these Terms and Conditions consist of enabling Users to make purchases via the Online Store, particularly through the use of an Account, a password reset service, receiving commercial, marketing, and advertising information about the Seller's Products via email (newsletter), adding Products to a wish list, and posting Product reviews. A free Product search engine is also available in the Online Store. These services are provided 24 hours a day, 7 days a week, and are free of charge to Users.

  2. Using the Account requires the User to register and provide an email address (which serves as the Login) and to set a Password. A confirmation message will be sent to the email address provided during registration. Upon confirmation, the agreement for Account maintenance between the User and the Seller is deemed concluded under the conditions set forth in these Terms and Conditions.

  3. Registration of an Account is free and voluntary. The Login and Password are confidential. The User is obliged to keep this information confidential. The Password is not known to the Seller. The Account is non-transferable. The User may not use other Users' Accounts or share access to their own Account (including Login and Password) with third parties. The User may delete their Account at any time by contacting the Seller.

  4. The password reset service allows a registered User to receive a link via the email address provided during registration, which enables them to create a new Password for the Account.

  5. Subscribing to the newsletter is available to any User who consents to it while placing an Order, registering an Account, or by entering their email address in the designated field in the Online Store. Upon subscription, an agreement for electronic service provision is concluded between the User and the Seller under the conditions set forth in these Terms and Conditions. The User may unsubscribe from the newsletter at any time by contacting the Seller.

  6. The Seller provides a free Product search engine in the Online Store. Searches can be made by entering the Product name or a part thereof.

  7. The wish list feature allows the User to save selected Products in the Online Store system and to view those saved Products at any time during their visit.

  8. The review feature allows the User to post a subjective opinion about a Product on its Product Page, accompanied by a five-star rating. The opinion is displayed after being accepted by the Seller. The User does not receive any remuneration or other benefits for using this service. The Seller does not verify whether the review originates from an actual customer of the Online Store.

  9. By submitting and sharing content via the free services provided by the Seller, the User voluntarily distributes and makes such content available. In case of doubt, it shall be assumed that the Seller only provides the IT resources necessary for content distribution and availability, and such content does not reflect the Seller’s views. Each User is solely responsible for the content they publish or share while using the Seller’s electronic services.

  10. Users may not publish or share content in the Online Store that infringes the personal rights of third parties or the Seller, or violates any third-party rights, including copyright, industrial property rights, or trade secrets. It is also forbidden to post any offensive, unlawful, socially inappropriate, or advertising content, or personal data of third parties without their consent.

  11. The agreement for electronic service provision described in this Chapter is concluded for an indefinite period. The User may terminate it at any time with immediate effect and at no cost. This shall not affect the execution of any Sales Agreements already concluded unless otherwise agreed by the parties.

  12. The Seller makes every effort to ensure the correct and uninterrupted operation of the Online Store. If the services described herein do not operate properly or are inconsistent with the Terms and Conditions, the User may submit a complaint via email to: [email protected]. To facilitate the complaint process, the User is asked to include their personal details, phone number or email, and a description of the issue.

  13. Complaints concerning electronic services are reviewed within 30 days of submission. If the complaint is submitted by a Consumer or Entrepreneur-Consumer, it shall be reviewed within 14 days, as required by applicable law. The User will be informed of the outcome via email.

  14. In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services (Digital Services Act), the Seller informs that if the User identifies any content in the Online Store that may be unlawful (e.g., incitement to terrorism, hate speech, discrimination, copyright infringement, counterfeit goods, consumer law violations, etc.), they are requested to immediately notify the Seller.

  15. Reports may be submitted via email to: [email protected], including the User’s name, the URL of the page containing the content in question, and a justification for why the content may be unlawful.

  16. The User is also asked to submit a declaration stating their good-faith belief that the information and allegations in the report are accurate and complete. If the User wishes to be informed about the status of the report and the actions taken, they should include a contact email address. The Seller will verify the report promptly. If the reported content is found to be unlawful, the Seller will take appropriate action without delay and notify the User by email, if requested.

CHAPTER IV – ORDER PLACEMENT AND CONCLUSION OF THE SALES AGREEMENT

  1. When purchasing Products in the Online Store, the User may, but is not required to, create an Account.

  2. To place an Order in the Online Store, the User is requested to perform the following steps:

a. select the Product to be purchased, specify the quantity, and click the "Add to Cart" button;

b. once all desired Products have been selected, click on the cart icon in the upper right corner of the page to view the selected items; at this stage, the User may enter a discount code (if previously received from the Seller), and then click "Proceed to Checkout";

c. in the next step, the User must provide shipping details or log in to their Account (this is also where the User may add comments to the Order and optionally create an Account by checking the appropriate checkbox), may indicate a different delivery address, and must then select a payment and delivery method from those available in the checkout form. To complete the Order, the User should review the entered information, make any necessary corrections, accept the Terms and Conditions, and click the “Place Order and Pay” button.

  1. Orders in the Online Store may be placed 24/7, but shipments are processed only on Business Days.

  2. Submitting an Order constitutes an offer by the Purchaser to the Seller to conclude a Sales Agreement in accordance with these Terms and Conditions.

  3. The Purchaser shall receive the following from the Seller:

a. an automatically generated email confirming receipt of the Order, including the Order number and date, Purchaser's data, Product description (or a link to the description on the Product Page), Price, and other relevant Order details;

b. a confirmation of the conclusion of the Sales Agreement, i.e., an email confirming payment for the Order sent to the email address provided by the Purchaser. This confirmation is sent after verifying payment and accepting the Order for fulfillment. For cash-on-delivery payments, the confirmation of acceptance of the Order for fulfillment constitutes confirmation of the Sales Agreement. The Agreement is concluded at the moment the aforementioned confirmation is received. The Sales Agreement is concluded in Polish.

  1. Until the “Place Order and Pay” button is clicked, the User may at any time change the previously selected Product or cancel the ordering process. The Purchaser is bound by these Terms and Conditions from the moment the Order is placed. The Seller does not impose any minimum Order value.

  2. The contents of Sales Agreements are stored in the Online Store's IT system for the duration of the Account's existence. These agreements are accessible only to the parties involved. Any Purchaser who is logged into their Account may access all their concluded Sales Agreements within the system. In the absence of an Account, the contents of Sales Agreements are stored until the expiry of the Seller’s warranty obligations.

CHAPTER V – PAYMENT METHODS AND DELIVERY COSTS

  1. The following payment methods are available in the Online Store:

a. advance payment via bank transfer to the Seller’s account no. PL36 1140 2004 0000 3602 7481 6038, as indicated in the Order and the email confirmation;

b. advance payment via the PayU electronic payment system – including BLIK and credit card payments (accepted cards: Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro);

c. cash on delivery – this method may incur an additional fee for the Purchaser.

  1. For electronic payments, once the Purchaser selects this method at checkout, they will be redirected to a secure payment service where, after logging into their bank account or choosing BLIK, they will receive a pre-filled transfer form containing the correct amount, reference title, and Seller’s details. After accepting the transfer, the Purchaser is redirected back to the Online Store.

  2. The operator of the PayU electronic payment system is PayU S.A., headquartered at ul. Grunwaldzka 186, 60-166 Poznań, registered in the Register of Entrepreneurs of the National Court Register maintained by the District Court Poznań – Nowe Miasto i Wilda, 8th Commercial Division under KRS no. 0000274399, NIP: 7792308495, with a fully paid-up share capital of PLN 7,790,000.00. PayU is a domestic payment institution supervised by the Polish Financial Supervision Authority and is listed in the register of payment services under no. UKNF IP1/2012. The payment regulations are available at: https://tpoland.payu.com/dokumenty-prawne-do-pobrania/. The Purchaser’s personal data is provided to PayU S.A., which acts as the data controller.

  3. In the case of advance payments, the Seller awaits payment for 7 Business Days following the conclusion of the Sales Agreement. If payment is not made within this period, the Seller will send a reminder and provide an additional deadline. Failure to pay within this extended period will result in Order cancellation.

  4. Order fulfillment begins once the Seller receives confirmation of payment from the electronic payment system or card operator, or at the moment of the Sales Agreement conclusion in the case of cash on delivery.

  5. The Seller delivers Products to the delivery address specified by the Purchaser using one of the available shipping methods selected during checkout: courier, Polish Post, or parcel locker. Shipping costs are displayed each time the delivery method is selected and are detailed in the "Delivery and Payment" section of the Online Store.

  6. The total Order cost (i.e., the Product Price plus the selected delivery cost) is visible to the Purchaser in the Order summary before placement, in the email confirmation, and in the Account panel (if applicable). Additional costs shall be charged to the Consumer or Entrepreneur-Consumer only upon their express consent.

  7. Orders of PLN 300 or more (excluding delivery costs) shipped within Poland are delivered at the Seller’s expense, meaning the Purchaser does not bear the cost of delivery.

 

CHAPTER VI – ORDER FULFILLMENT

  1. The binding Price for a given Order is the one in effect at the time the Order is placed.

  2. The estimated time for Order fulfillment, i.e., dispatch of the shipment, is typically 2 Business Days from the moment the Seller receives confirmation of payment or concludes the Sales Agreement – in the case of cash on delivery.

  3. Order delivery time = order dispatch time + delivery time of the Products to the Purchaser.

  4. The Seller ships the ordered Products within the territory of the Republic of Poland. If the delivery address is outside of Poland, the Purchaser is requested to contact the Seller promptly to determine individual terms of the Sales Agreement, particularly the cost of delivery.

  5. Delivery of Products is subject to stock availability. In the event a Product is unavailable, the Purchaser will be informed immediately and has the right to:

    • cancel the entire Order,

    • cancel the unavailable Product,

    • agree to an extended delivery time,

    • agree to replace the unavailable Product with a similar one of comparable characteristics and Price.

  6. Upon delivery, the Purchaser is asked to inspect the packaging and contents for any damage during transport, tampering, or non-compliance with the Order. Inspection of the shipment is a free service that ensures the highest quality of service. If damage, incompleteness, or discrepancies are found, the Purchaser is requested to draw up a damage report in the presence of the courier or at the designated pickup point and immediately report the issue to the Seller — this is important, as the carrier’s damage report is the basis for the Seller’s complaint procedure.

  7. The Seller does not issue fiscal receipts, as they are exempt from the obligation to maintain a sales register using cash registers. The purchase is confirmed by an email containing an Order summary sent to the Purchaser after the Order is placed. Upon the Purchaser’s request, and provided that all necessary data has been provided, the Seller shall issue a VAT invoice, which will be included with the shipment.

  8. The Purchaser is kept informed of the Order status via email notifications on an ongoing basis.

CHAPTER VII – COMPLAINTS

  1. The Seller informs that they bear no liability toward Purchasers who are not Consumers or Entrepreneur-Consumers for Product defects under the statutory warranty (rękojmia) as provided in the Civil Code, in particular Articles 556 and 556¹–576, as the Seller’s liability under the statutory warranty is excluded pursuant to Article 558 §1 of the Civil Code.

  2. The Seller is liable to Consumers and Entrepreneur-Consumers for any lack of conformity of the Product with the Sales Agreement in accordance with the provisions of the Consumer Rights Act – Chapter 5B, in particular Articles 43a–43g. The Seller is responsible for any non-conformity that existed at the time of delivery of the Product and which becomes apparent within two years from that moment.

  3. If a lack of conformity of the Product with the Sales Agreement is found, the Consumer or Entrepreneur-Consumer may file a complaint under statutory warranty by sending it via email to: [email protected], or in writing to:
    FHU Kamila Górecka, ul. Kościelna 3, 87-213 Ryńsk, Poland.

  4. To facilitate and expedite the complaint handling process, the Purchaser is kindly asked to include the following information: full name, Order number, email address, and a detailed description of the Product’s non-conformity along with the requested resolution under warranty (e.g., replacement, price reduction, or withdrawal from the Sales Agreement in the case of a significant defect).

  5. Complaints shall be processed within 14 days of their proper submission, in accordance with applicable legal provisions. The Seller shall inform the Purchaser of the outcome of the complaint exclusively via email sent to the address provided by the Purchaser.

  6. The Seller declares that they agree to participate in consumer dispute resolution proceedings under the Act of 23 September 2016 on out-of-court resolution of consumer disputes (Journal of Laws 2016, item 1823).
    If the complaint is not accepted by the Seller, the Consumer may make use of alternative dispute resolution methods and submit the matter to:
    The Provincial Inspectorate of Trade Inspection in Warsaw (ul. Henryka Sienkiewicza 3, 00-015 Warsaw, Poland),
    email: [email protected],
    website: https://wiih.org.pl
    Detailed procedures and contact information are also available on the website of the Office of Competition and Consumer Protection: https://uokik.gov.pl/inspekcja-handlowa
    Alternative dispute resolution is free of charge after the complaint procedure has ended.
    For the avoidance of doubt, the Seller clarifies that the rights described in this section do not apply to Purchasers who are Entrepreneur-Consumers.

  7. The Seller does not accept return shipments sent cash on delivery. Inpost parcel locker for returns and complaints: RNK01BAPP

CHAPTER VIII – PERSONAL DATA

  1. By placing an Order in the Online Store without registering an Account, and/or by registering an Account, and/or by contacting the Seller (via email, phone, or the contact form), and/or by using other services provided electronically by the Seller as described in detail in Chapter III of these Terms and Conditions, the User provides the Seller with their personal data (including full name, address, email address, phone number, company name if applicable, business address, tax identification number (NIP), and the IP address of the computer used to browse the Online Store or use other electronic services).

  2. The legal basis for processing personal data is the performance of a contract concluded with the User for the sale of Products, the provision of other electronic services by the Seller, or responding to the User’s request, pursuant to Article 6(1)(b) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – “GDPR”). In the case of Account registration and/or newsletter subscription, the legal basis for processing is the User’s consent, pursuant to Article 6(1)(a) of the GDPR.

  3. The Seller is the controller of the personal data. Providing personal data in any of the situations mentioned in point 1 is voluntary but necessary to achieve the purpose for which the data was collected. The data of Purchasers may be disclosed only to entities specified in these Terms and Conditions for the purpose of executing the Sales Agreement, as well as to other entities legally authorized to receive such data, such as the Trade Inspection Authority, courts, or law enforcement agencies, upon their request. The User’s data will not be processed in an automated manner, nor will it be subject to profiling. The data is not transferred outside the European Economic Area.

  4. More information regarding the processing of personal data, including the User’s rights, is available in the Privacy Policy, which forms an integral part of these Terms and Conditions.

CHAPTER IX – RIGHT TO WITHDRAW FROM THE SALES AGREEMENT

  1. In accordance with Article 27 of the Consumer Rights Act, the Seller informs the Consumer and the Entrepreneur-Consumer of their right to withdraw from the Sales Agreement within 14 days, without giving any reason. The withdrawal period expires 14 days from the day on which the Consumer or Entrepreneur-Consumer takes possession of the Product, or on which a third party other than the carrier and indicated by the Consumer or Entrepreneur-Consumer takes possession of the Product.

  2. To exercise the right of withdrawal from the Sales Agreement, the Consumer or Entrepreneur-Consumer must inform the Seller of their decision to withdraw from the Agreement by means of a clear statement (for example, by letter sent by post or email). If the Consumer or Entrepreneur-Consumer chooses to submit the withdrawal notice via email, the Seller shall promptly confirm receipt of the withdrawal notice on a durable medium (e.g., by email).

  3. The Consumer or Entrepreneur-Consumer may, but is not required to, use the model withdrawal form attached as Appendix No. 1 to these Terms and Conditions.

  4. To meet the withdrawal deadline, it is sufficient for the Consumer or Entrepreneur-Consumer to send the notice of withdrawal before the 14-day period has expired.

  5. Consequences of withdrawal:
    In the event of withdrawal from the Sales Agreement, the Seller shall refund all payments received, including the costs of delivery of the Products (except for any additional costs resulting from the choice of a delivery method other than the least expensive standard delivery offered by the Seller), without undue delay, and in any case no later than 14 days from the day the Seller was informed of the Consumer's or Entrepreneur-Consumer’s decision to exercise the right of withdrawal.

  6. The refund shall be made using the same payment method used by the Consumer or Entrepreneur-Consumer in the original transaction, unless they have expressly agreed otherwise; in any case, the Consumer or Entrepreneur-Consumer will not incur any fees in connection with the refund.
    If payment was made by credit or debit card, the refund will be made to the bank account associated with the card.
    The Seller may withhold the refund until they have received the returned Product or until the Consumer or Entrepreneur-Consumer provides proof of having sent it back, whichever occurs first.

  7. The Consumer or Entrepreneur-Consumer is kindly requested to return or deliver the Product to the following address:
    FHU Kamila Górecka, ul. Kościelna 3, 87-213 Ryńsk, Poland,
    without undue delay and no later than 14 days from the day the Seller was informed of the withdrawal.
    The deadline is met if the Product is sent back before the 14-day period expires.
    The Consumer or Entrepreneur-Consumer is responsible for the direct cost of returning the Product.
    The Seller does not accept return shipments sent cash on delivery or to parcel lockers.

  8. The Consumer or Entrepreneur-Consumer is only liable for any diminished value of the returned Products resulting from the handling of the item beyond what is necessary to establish its nature, characteristics, and functioning.
    If the returned Product is damaged or used in a manner inconsistent with this purpose, the Seller is entitled to deduct the loss in value from the refund.
    The Consumer or Entrepreneur-Consumer is asked to ensure the Product is properly packaged for return shipping.

  9. In accordance with Article 38(1) of the Consumer Rights Act, the Consumer and Entrepreneur-Consumer do not have the right to withdraw from the Agreement in the case of the following types of contracts:
    a. the provision of services, if the service has been fully performed with the prior express consent of the Consumer or Entrepreneur-Consumer, who was informed before performance began that they would lose the right of withdrawal upon full performance;
    b. where the price or remuneration depends on fluctuations in the financial market outside the trader’s control, which may occur before the withdrawal deadline;
    c. where the subject of the contract is a non-prefabricated item, manufactured to the Consumer’s or Entrepreneur-Consumer’s specifications or clearly personalized;
    d. where the item is perishable or has a short shelf life;
    e. where the item is sealed and cannot be returned after opening due to health protection or hygiene reasons, and was unsealed after delivery;
    f. where the item, due to its nature, becomes inseparably mixed with other items after delivery;
    g. alcoholic beverages agreed upon at the time of conclusion of the contract, for delivery more than 30 days later, and whose value depends on market fluctuations outside the Seller’s control;
    h. where the Consumer or Entrepreneur-Consumer expressly requested a visit from the Seller for urgent repair or maintenance; if, during such a visit, the Seller provides services beyond those requested or delivers items other than necessary spare parts, the right of withdrawal applies only to those additional services or items;
    i. the supply of sealed audio or video recordings or computer software which was unsealed after delivery;
    j. the supply of newspapers, periodicals, or magazines, except for subscription agreements;
    k. contracts concluded at public auctions;
    l. the provision of accommodation services (other than for residential purposes), transport of goods, car rental, catering, or leisure-related services where the agreement specifies a specific date or period of performance;
    m. the supply of digital content not supplied on a tangible medium, if performance has begun with the express consent of the Consumer or Entrepreneur-Consumer before the expiry of the withdrawal period and after having been informed that they would thereby lose the right to withdraw.

CHAPTER X – FINAL PROVISIONS

  1. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular the Civil Code, the Act on the Provision of Electronic Services, the GDPR, and – with respect to Consumers and Entrepreneur-Consumers – also the Consumer Rights Act.

  2. For the avoidance of doubt, it is stated that none of the provisions of these Terms and Conditions limit or exclude the rights of the Consumer arising from the applicable laws.

  3. The Seller reserves the right to amend these Terms and Conditions for valid reasons (e.g., changes in legal regulations, changes in the functioning of the Online Store). In the event of any amendments, the User shall be notified at least 14 days in advance before the changes take effect (an appropriate notice will be published on the Online Store website, and Users who have an Account or subscribe to the newsletter will also receive a notification via email). If the User does not accept the amended Terms and Conditions, they have the right to cease using the Online Store and to terminate the service agreement. This does not affect the User’s right to stop using the Online Store at any time.

  4. The Seller also informs that all photos, texts, illustrations, graphics, trademarks, website elements, and logos published in the Online Store are protected under the provisions of the Act of 4 February 1994 on Copyright and Related Rights. Any use or sharing of content from the Online Store – even partially – requires the prior consent of the Seller.

  5. The content of these Terms and Conditions may be saved at any time by printing, downloading, or storing on a data carrier from the Online Store website.

  6. The provisions of the Terms and Conditions should be interpreted in a way that ensures their compliance with applicable law.

 

Ryńsk, 06 May 2025

Annex No. 1 – Sample Withdrawal Form by a Consumer or Entrepreneur-Consumer

This form should be completed and returned only if you wish to withdraw from the Sales Agreement

_______________________________________________________
Full name of the Consumer / company details of the Entrepreneur-Consumer

________________________________________________________
Residential address / business address of the Entrepreneur-Consumer

_____________________
Phone number

_____________________
Email address

_________________________________
Order number and receipt/invoice number


FHU Kamila Góreckaul. Kościelna 3, 87-213 Ryńsk
Please include the note: “withdrawal from the contract”

Statement of Withdrawal from a Distance Agreement

Pursuant to Article 27 of the Act of 30 May 2014 on Consumer Rights, I hereby declare that I withdraw from the sales agreement for the following goods:

__________________________________________________________________________

The sales agreement was concluded with FHU Kamila Górecka on the date: ______________________________
and I received the products on the date: ______________________________

 

Please refund the payment to the following bank account number:
__________________________________________________________

 

 

______________________
Date and signature of the person withdrawing from the Sales Agreement
(only if this form is submitted to the Seller in paper form)